Frequently Asked Questions
Q: Where do you ship your products?
A: We ship to both Canada and the USA. All our prices are in Canadian Dollars.
Q: How long will it take to receive my order?
A: Our expedited shipping has the following delivery standard:
Q: Do you offer Expedited Delivery?
A: Yes, we offer optional expedited shipping and you can select this option during the cart check out. The expedited tracking number is attached to the order for your reference.
Q: Why can't I see my tracking number?
A: Canada Post does not offer tracking on their regular shipping service at this time. If you would like a tracking number, please select the expedited shipping option during checkout.
Q: I have not received my order yet.
A: We provide a date range of the expected delivery date. The delivery date will depend on your location and can be affected by the following: rural delivery, weather, seasonal volume increases and COVID social distancing requirements which slows deliveries.
Note: The date range is the number of business days. This does not include weekends or holidays.
Q: How can I pick up my order?
A: For orders over $40 proceed to the check out with all the items you want to purchase and select "Local Pickup" in the delivery option. Once the order is paid we will contact you to arrange pickup, if you have not already scheduled a time.
Customers are unable to select local pickup in the shipping options for orders below $40. If your order is below $40 and you would like local pickup, please contact us for arrangements.
Q: How do I schedule a pickup time?
A: You can contact us at email@example.com to schedule a pickup time for your purchase.
Q: Where is the pickup location?
A: As we are an on-line store only, we have arranged with a small local business that has agreed to be a pickup location for Edmonton area customers. Please contact us for more information.
Q: Can I just stop by the pickup location and pay for the product?
A: No, the pickup location has no ability to complete a purchase transaction. The purchase must be completed online prior and the pickup time must be confirmed before you arrive. Please do not "Drop by" for product with out an appointment.
Q: What are the pickup hours?
A: We do not have set business hours for product pickup. It is best to email us your desired pickup time and we can verify if that time is available. The pickup time must be confirmed before you show up.
Q: Why can't I select a specific product to purchase on the buy screen?
A: Products that are out of stock can not be purchased until we have more inventory. You can contact us for product arrival times, in addition you can give us instructions to notify you once the desired product has arrived.